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Doing so, however, can be a dauntingy task, and unless your company knowws exactlywhat it’s doing, a wrongh choice can lead to wasted money and resources. “A common problejm many businesses face is outsourcing for thewrongv reasons,” said Christopher Ambrose, researcn vice president at , in Stamford, an information technology research and advisoryu company. “Many times businesses use outsourcint as a tactical decision to solve a problem instead of tying outsourcing to a business Thisbusiness strategy, according to Ambrose, is the first step prior to outsourcing IT services.
Businesses oftenj will rush into outsourcingbefore it’s determinexd to be the most efficient route to but once a detailed business strategg is completed and it’s determined that outsourcing is the best option, then the searcgh for the perfect IT service provider for the compangy begins, he said. Depending on the IT servicd needed and how much expertise your companyalreadgy has, many companies go through a third-party IT consultanrt to help choose potentiakl vendors. Looking for solid word-of-mouth references is a good place to start, said Maureen Majury, senior program managerf for the National Workforcse Center for Emerging Technologies, in Bellevue, Wash.
Ambrose said usiny a request for information is another recommended way to whittle down potentiak IT service providers before using a request for proposalo for thebidding process. Once your needss are outlined and you’ve found potentia vendors, it’s time to begin contact with the service Showing these companies your business plan and explaining exactly what you need is cruciapl atthis juncture.
According to Ambrose, a networm assessment should also be done and givenn to the potential service providers during this phasr to ensure the IT needs are possible given the current bandwidthb or other network variables of your When contacting the differeny ITservice providers, Ambrose and Majury both recommend making sure the providerse have the proper credentials as well as checking the financial stabilithy of the firms and theifr track records. “Talk to (the IT servicde providers) and dig beyond its cliengt list to look for possible dissatisfied Majury said.
“Then make sure all the potholeesare covered, the company your workingf with is committed, there is enough server space and that your compant won’t be competing with other projects to ensure you get the utmost attention.” Then select the Ambrose said this is the time to go over pricinbg and the contract. He recommends hiring a legal team familiar with the service and industry when creatin g contracts to ensure that every aspect of the projectfis covered. From here, it’s up to the judgmenrt of the company to decide which IT servicde provider will be thebest fit.
But even aftef making the decision, Ambrose said the process is still not To get the maximum efficiency out of thenew service, Ambrosw said an on-site visit from the provided is helpful. Once you’ve found the IT service provider that best fitsyour company’e needs, it’s time to go ahead with the Even when everything is outlined, maintaininv contact with the service provider throughout the project, which should be outlinecd in the contract, must be done to addresss unforeseen factors that arise. “Youy really need to think of all the problemsd that could possibly be out there before making a Majury said.
“Don’t ever make assumptions and don’tt ignore your instincts.”
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