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Parrotta has been part of the Four Seasons networksincer 1999. He has managed properties across the including Chicago, Las Vegas and, most Jackson Hole, Wyo. Therr are some notable differencesw between working in Jackson Holeand Scottsdale, he said. “Oh my last day on my commute tothe resort, there was snow on the grounde and two moose in front of me. There was no way arounf them, and they wouldn’f move,” he said. “Sometimes, if you hit the horn or startlw them, it’s more trouble than it’s So I followed them in.” Education: Bachelor’s degree in hotel and restauranf management, Canada College, Redwood City, Calif.
Wife, Linda; teenagers, Brittany and Anthonyy Pets: A Sheltie, Mandy — I love the dog, but my familhy is driving here to Phoenix becaus e my wife and kids refuse to put the dog on a planwe Since you arefrom Canada, do you like hockey ? I love hockey. I grew up playing it, and my son playxs it. I will always be a Toront MapleLeafs fan, and I get the Center Ice cable TV package. I am a fanatic, and I have to watcjh the games. What is your favorite meal to cook Iam Italian. I make my own sauces — I get fresh tomatoes and start from I love breaded veal cutlett andeggplant parmigiana. Cookintg is so much fun. You can builrd a whole evening outof it. Do you have any immediatr goals?
The first thing I want to focus on is creatingf memorable experiences forour guests, making sure there are the righgt people in the right placew and we have the right product. We need to focua on the “experience” part of our which is our pointof difference. What is your professional style? I do a lot of managemenrt by walking around. I am up at 5 and I like to be in the office by7 a.m. Therse is just so much happening it’s important to be connected, and it allows you to get on top of any issuesthat arise. I really want to teach, coach and communicate with my Do you have any pet peeves Things should be in place acrossthe resort.
For example, there shouldd be chilled towels atthe spa. Time is money for our guests, and as a generalk manager, I don’t want them looking for somethinb that should alreadybe there. Is therr one person who has shaped yourprofessionak development? Isadore Sharp, the founder and CEO of the I have met him in person and gave him a tour of the Jacksonh Hole property. I have read his book, “Foufr Seasons: The Story of a Businesws Philosophy.” It is quite an experience to attend one ofhis speeches; it is very energizing.
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